Job Description

Learning Technology Documentation Specialist

Summary:

The Learning Technology Documentation Specialist is a member of the Learning and Innovation team, playing a key role in ensuring smooth operations, effective use of tools, and continuous improvement of processes. This individual plays a critical role in driving efficiency, effectiveness, and innovation in the use of learning technology within the organization. They are responsible for creating and maintaining documentation that facilitates the use of learning technology tools, as well as developing and optimizing processes to maximize the impact of these tools. Collaboration, communication, and a deep understanding of both learning technology and online course development processes are essential for success in this role.

Duties and Responsibilities:

Documentation and Communication

• Lead Development and Maintenance of Documentation: 

  • Lead the development, management, and maintenance of documentation related to the use of learning technology. This documentation includes user guides, manuals, FAQs, troubleshooting guides, and other instructional materials necessary for understanding and using the tools effectively. 

  • Ensure documentation meets the needs of cross-functional teams and remains current and relevant as tools evolve or new features are added.

  • Actively identify gaps in existing documentation or areas where new documentation is needed. 

  • Develop appropriate documentation assets and determine the most effective channels for disseminating this information.

  • Coordinate with subject matter experts to support them in development and maintenance of documentation against established standards and best practices.

• Support Product Owners and Developers: 

  • Work closely with Product Owners, Developers, Technologists and others to ensure that documentation accurately reflects the features and functionalities of learning technology products. 

  • This includes providing input on the structure and content of user guides, release notes, or other communication materials related to the adoption of new products or product releases. 

  • Lead alignment of release management communications to ensure that users have clear and comprehensive information about new releases and updates.

Development of Processes and Standards

• Collaborate for Integration of New Tools: 

  • Work with cross-functional teams to ensure the successful integration of new learning technology tools and features into existing processes. 

  • Develop an understanding of the workflows and requirements of different teams to identify opportunities to streamline processes, enhance efficiency, and minimize disruptions to ongoing operations.

• Develop and Document New Processes and Standards: 

  • Support technology experts and business partners in developing and refining processes and standards related to the use of learning technology tools, course development, and maintenance standards and guidelines. 

  • Develop supporting process documentation, including establishing standardized workflows, defining roles and responsibilities, and implementing best practices to ensure consistency and effectiveness across cross-functional teams.

• Ensure Alignment with Organizational Objectives: 

  • Work closely with leads and stakeholders to ensure that processes and standards developed align with the overall objectives and priorities of the organization. 

  • Facilitate regular communication and collaboration with stakeholders to ensure that processes and standards support the broader mission and vision of the organization. 

Additional responsibilities to be performed, as needed : 

• Support the onboarding and training of employees related to learning technology related tools and processes. 

• Provide support for the discovery, testing, and implementation of new learning technology tools and features.

• Performs related work as assigned or required.

Skills :

• Excellent communication skills with the ability to convey technical information to both technical teams and non-technical stakeholders in written and verbal formats. 

• Ability to adapt to changing needs, appropriately prioritize work based on urgency and value, and manage concurrent tasks to accomplish a variety of deliverables. 

• Familiarity with learning technology tools and processes related to the development and maintenance of online courses.

• Detail-oriented with a commitment to producing high-quality documentation. 

• Detail oriented and internally driven to produce high-quality results.

Education & Experience Requirements :

Experience:

• Proven experience in the field of learning technology.

• 3+ years experience in documentation, technical writing, business analysis or related field.

• Professional experience in higher education is preferable.

• Experience developing and maintaining documentation artifacts such as process guides, technical instructions, release notes, business requirements, and job aids.

Preferred Experience Requirements :

Education:

• Bachelor's degree

All submissions should include a cover letter and resume.

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